What jl365 Knows About You — and Why That Matters

When you register for an account on jl365, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect information generated by your use of the platform, such as login timestamps, device type, IP address, game history, and transaction records. This technical data helps us keep your account secure, detect unusual activity, and ensure the platform runs smoothly on your device. If you contact our support team, we may retain records of that communication to help resolve future queries more efficiently. We do not collect sensitive personal information such as government ID numbers unless required for identity verification under Philippine regulations. All data collection is limited to what is genuinely necessary to operate your account and comply with applicable law. You will always be informed of any significant change to the categories of data we collect.

The primary purpose of collecting your data is to create and manage your jl365 account, process deposits and withdrawals in Philippine pesos, and deliver the gaming experience you signed up for. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our policies — and we will only send promotional messages if you have opted in to receive them. Your gameplay and transaction history helps us identify patterns that may indicate problem gambling, allowing our responsible gaming team to reach out proactively when needed. Technical data such as device type and IP address is used to protect your account from unauthorised access and to optimise platform performance across different mobile devices. We do not use your personal data to build advertising profiles or sell insights to marketing companies. Data may be used in anonymised, aggregated form for internal analytics to improve the platform experience for all Filipino players. Any use of your data beyond what is described here will require your explicit consent.

jl365 does not sell, rent, or trade your personal information to any third party for commercial purposes — full stop. We do share limited data with trusted service providers who help us operate the platform, including payment processors, identity verification services, and cloud infrastructure partners, all of whom are contractually bound to handle your data securely and only for the purposes we specify. Where required by Philippine law or a valid legal order, we may disclose account information to regulatory bodies, law enforcement agencies, or anti-money laundering authorities. If jl365 undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We do not share your data with other gaming platforms, advertisers, or data brokers. All third-party partners we work with are evaluated for their data security practices before any data is shared. You can request a list of the categories of third parties we share data with by contacting our support team.

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal obligations under Philippine law, including anti-money laundering record-keeping requirements. Transaction records are typically retained for a minimum of five years from the date of the transaction, in line with standard financial compliance requirements. If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or legitimate business interest. Support communications are retained for up to two years to help resolve any disputes that may arise after account closure. Data used for responsible gaming monitoring may be retained for longer periods to protect the wellbeing of players who re-register in the future. You may request early deletion of specific data categories where no legal retention obligation applies. We review our data retention schedules regularly to ensure we are not holding information longer than necessary.

Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to know what personal data jl365 holds about you and to request a copy of that information at any time. You also have the right to correct inaccurate data, object to certain types of processing, and request the deletion of your data where no legal obligation requires us to keep it. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, simply contact our support team with your request and we will respond within the timeframe required by law. We will never penalise you for exercising your data rights, and doing so will not affect your ability to use the platform. Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. We are committed to making the exercise of your rights as straightforward as possible.

jl365 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make material changes, we will notify registered players through in-platform alerts or by email before the changes take effect. The date at the top of this page will always reflect when the policy was last revised, so you can quickly check whether anything has changed since your last visit. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. If you disagree with any changes, you should stop using the platform and contact support to discuss your options. We encourage you to review this page periodically so you are always informed about how your data is being handled. If you have any questions about this policy or our data practices, visit our FAQ page or reach out to our support team directly.